Northfield Retirement Communities Contact Us Careers Resources Things to do Locations About Home Contact Us Resources Things to do Locations About Home Contact Us Resources Things to do Locations About Home Contact Us Resources Things to do Locations About Home  
 
Northfield Retirement
Frequently Asked Questions

Frequently Asked Questions

How often is my apartment cleaned?

Your apartment is cleaned every other week.

 

Do I bring my own sheets and towels?

Please bring your own sheets for at least four bed changes. NRC provides clean bath and kitchen towel service, as well as biweekly laundry services for your bedding.

 

May I have my bedding changed for me?

Only if requested, and for a small fee.

 

Where do I put my dirty towels and my trash?

Separate dirty towel and trash containers may be found in each of the resident laundry rooms.

 

How is meal service handled?

Meals are served in the Villa, Vista and The Residency dining rooms. You are able to order off a different menu each day.  Dress is casual; however, on Sundays, some men choose to wear suits.

 

May guests dine with me?

Yes. We encourage you to invite guests whenever possible. Please notify the office in advance when you intend to entertain guests. If you plan to entertain more than two guests for a meal, please notify the office at least 24 hours in advance. Charges for guest meals will be added to your monthly statement.

 

May I get assistance to hang pictures, curtains, or move things in my apartment?

Our staff is available to assist you with many of these types of services.

 

What kinds of social activities are available?

We have weekly game nights (cards, bingo, etc.). There are various small card groups as well. Many other activities are scheduled throughout the year. Please watch the bulletin boards, resident newsletters, and note the daily announcements made at the dinner hour for up-to-date information on current resident activities.

 

Is transportation provided to locations in town?

Yes. Transportation is provided to all medical offices, some grocery stores, and to Monument Mall on a regular basis. Sign-up sheets noting scheduled times are located at the office.  Periodically, transportation is provided to various activities in the community. Please watch the bulletin boards for times and locations.

 

How and where do I pay my monthly bill?

You may pay your monthly bill at the office. If you desire, electronic funds transfer may be arranged with your bank to make direct payment of your bill.

 

How often will my monthly fee change?

Our fiscal year is from May 1 to April 30. This is usually when a change may happen.  However, the Board of Directors of Northfield Retirement Communities reserves the right to change or increase the service fee if economic conditions make it necessary to do so. Written notification of a change in rates will be made at least 30 days prior to the effective date of the change.

How do I qualify for Life Care? 

We require a financial information sheet to be filled out, as well as a simple physical and mental assessment. We can make arrangements with you for a home visit with members of our assessment team.

 

Why do I need to give financial information?

All prospective residents will be requested to demonstrate financial ability to meet ongoing monthly fees in addition to the entrance fee. A third-party guaranty will be required if such financial ability is not adequately demonstrated.

 

Do I hand over all my assets to you?

No. We do ask for a financial statement. You pay the entrance fee and your monthly fee.  You keep your assets and Life-Care works to protect your assets! 

 

What if I run out of money?

If you do, we have benevolence available. If you are in the Health Care Center, you may apply for Medicaid.

 

Is there any type of refund?

We have a 25-month prorated refund schedule. If a resident passes away or decides to move out, the resident or their estate will receive a refund. Refunds begin at 75% at one month. For the second person, there is a 26-week prorated refund on the $15,000 second occupant entrance fee. Refund schedules are included in the sample occupancy agreement.

 

Are there extra storage areas or garages available?

Additional storage space is located in the basements of the Villa and The Residency. At the Vista, storage compartments are located in the laundry rooms. Garages may not be immediately available. Please contact the office for more details about having your name placed on the garage waiting list.

 

When do I get my keys?

You will receive your keys when you sign your Occupancy Agreement.

 

What if I need nursing care?

If your health needs change and nursing care is requested, you may be assured to know that our Health Care Centers are right on site. After a period of restorative or recuperative care, many residents return to their apartments. Many residents may receive care right in their own apartments for a small fee (or when “Assisted Living” becomes available).

 

What if I have a medical emergency?

You may use the Care Alert pendant that you are issued to notify health care staff of your emergency. Caring for any sudden illness or change in health condition requires the immediate attention of our health care personnel around the clock. This service is provided in your Occupancy Agreement. Any visits by staff to assess your situation and/or re-establish stability will be made at no additional charge to you. Charges for all medical supplies used are extra.

 

How are medications handled?

Our nurses are available to create an individualized plan of service for you.

 

What other health and wellness services are available?

We have monthly health care days and an annual mini health fair. Please watch the bulletin boards, monthly newsletters, and note the daily announcements for information regarding other health, fitness, and wellness programs provided.

 

Where may I get my hair done?

Right here! Please feel free to call or visit either the Villa or The Residency beauty shops for a shampoo, haircut, or styling. You may ask the stylists about their charges.

 

May I have my own telephone?

Yes. The Office personnel can have your telephone activated. You may be able to keep your current carrier and telephone number.  We also provide high speed internet for $30.00 per month.

 

Are cable television hook-ups available?

Yes. We provide expanded basic service included in your fee or rent. Our suites have multiple hook-ups for your television/s.

 

How do I dispose of my moving boxes and cartons?

Please place them in the corridor outside your apartment door and then give the office a call.  Our staff will recycle them for you.


News Frame
  Bottom Navigation Independent Living Assisted Living Household Care Center Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Careers Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Careers Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Careers Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map Index About Locations Things to Do Resources Contact Us Site Map